How many engineers does it take to fix a lightbulb — Optimizing Incident Response



How many engineers does it take to replace a lightbulb? This satirical hypothetical will be used to demonstrate how businesses can optimize their incident response for mission critical tasks.

We’re often found workplace situations that require us to work with others to solve time-sensitive, business-critical, and customer facing issues. Whether a software developer trying to resolve a down website for a eCommerce website or first responders responding to a wildfire incident, time is money (and sometimes human life), thus the quicker the issue is resolved, the happier and sometimes safer your customers will be.